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How Is Trust In Marketing Changing? [INFOGRAPHIC]

Consumer confidence in Marketing has seen a dramatic change in the last decade. Trust in paid media has decreased while the significance of peer reviews, friends & family and word of mouth has increased radically. Brands are thus being pushed into transparency. Whether the end of the game will result in a renewed focus on quality and experience or just backfire and increase the gap between marketing claims and customer experience, is something only time will prove.

 

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